Refund policy

Refund Policy:

 

At Drenched, we take pride in providing high-quality activewear, and your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help with our straightforward refund policy:

 

1. Eligibility for Refund:

- To be eligible for a refund, the item must be unused, in the same condition as you received it, and in its original packaging.

- You must initiate a refund request within 10 days of the purchase date.

- Items on sale will not be refunded.

 

2. Refund Process:

- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

- If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

 

3. Return Shipping:

- To return your product, please contact our customer support team at info@drenched.com.pk or 0331 7777955 to receive detailed return instructions.

- You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

 

 

 

 

 

 

 

4. Damaged or Defective Items:

- If you receive a damaged or defective item, please contact us immediately. We will happily replace the item or refund your purchase.

There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:

 

Exchange request is made outside the specified time frame.

The product is damaged because of use.

The product has tampered

 

5. Exchange Policy:

To request for exchange you may contact our customer service representative on our number 0331 7777955 and/or email us at info.drenched.com.pk within 10 days of receiving your order. Your exchange order will be placed by our representative. The rider will deliver your exchange item and you will be requested to hand over the previously delivered item to the same rider. You must share the following information to apply for an exchange:

 

Order number

Reason for exchange

Item required in exchange

A picture of the article received (if necessary)

If the required size of article for exchange is out of stock and was purchased during sale, customer either can replace the article with another available article or (pay the difference).

 

6. Questions or Assistance:

- If you have any questions about our refund policy or need assistance with a refund, please do not hesitate to contact our customer support team. We are here to help.

 

Thank you for choosing Drenched. We appreciate your trust in our products, and we are dedicated to ensuring your experience with us is nothing short of exceptional. If you have any concerns or queries, please reach out to our customer support team at info@drenched.com.pk or 0331 7777955. Your satisfaction is our priority.